At S&A, we understand the importance of reliable service and support in the cable and wire industry. Our dedicated team of professionals is committed to assisting you at every stage of your production process, including equipment selection, facility design and process layout, technical training, and turnkey project delivery.
Leveraging our 30+ years of experience in the cable and wire industry, we are leaders in cable equipment and material innovation. We offer customized solutions based on your specific cable types, processes, and applications. Share with us the basic information about your cable requirements, processes, and applications, and we will provide you with the most suitable solution and production line configuration.
Whether you are a customer overseas or within China, we understand that any production loss due to waiting for technical assistance can be a significant issue. Our professional and experienced technical support team is here to help you resolve technical challenges promptly. We aim to respond to your inquiries and provide solutions within 48 hours because we believe that service goes beyond the point of sale. We offer comprehensive technical support services, remote assistance, and quick online support via phone, WhatsApp, WeChat, and email.
Whether your machinery requires upgrades to keep up with industry advancements or you wish to replace a specific equipment component in your existing production line, we are here to provide end-to-end assistance. Throughout the entire lifecycle of your machine, we offer customized support tailored to your specific needs. While upgrades and retrofits may involve costs, replacing outdated equipment that hinders production efficiency can save you valuable time and costs, ultimately maximizing your profits.
Contact us today to explore the possibilities we can offer you.
When you reach out to us for technical support, we make every effort to address your concerns promptly. In the event that your machine requires replacement parts due to damage or wear, we aim to deliver standard parts from our warehouse within 10 days, saving you valuable time and costs. In cases where the required parts are discontinued, we will assist you in finding suitable alternatives.
Every machine we manufacture comes with comprehensive technical and service support throughout its lifecycle. Our well-constructed and sturdy machines are backed by a team with over 30 years of experience, providing support such as spare parts, maintenance, and repairs. We offer preventive maintenance and comprehensive refurbishment support. Our service professionals and technical support team are dedicated to helping you overcome challenges and achieve success. We offer regular maintenance visits according to your schedule and provide remote maintenance for many unexpected issues. Additionally, we offer timely on-site services in various countries/regions.
